Detritus from my run-in with canvasfactory

One fateful evening in 2021, I clicked an order button on canvasfactory.com

As per their namesake, canvasfactory.com specializes in canvas prints. I needed a canvas screen backdrop for a small model display, and canvasfactory’s prices were right. I couldn’t, however, see the option on their order form for “no frame”, so I first contacted their customer service department.

Great! What could be simpler? I also paid a small fee for a custom design service, to check for any resolution issues, etc.

My “PRO Designer” replied, and after a little back-and-forth on image resolution, we were good to go!

Excellent! Except, not so fast.

The package which arrived with the courier was not tubular, dude!

A disappointingly rectangular box

Unfortunately, they put it on frame after all. A frame prevents me using it for its intended purpose, and the stretch & staple job means it will never be flat again. “Oh, well, no big deal”, I thought, “Someone didn’t get the memo. Maybe my request got lost somewhere in all the talk about image resolutions”.